Privacy Policy

Information We Collect

We collect personal data — such as your name, email address, phone number, shipping address, and payment information — when you make a purchase, create an account, or contact us. We also collect technical data such as your IP address, browser type, and session information to operate our website and fulfil legal obligations.

How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and account
• Send you promotional emails (you can opt out at any time)
• Improve our website and customer experience
• Comply with legal obligations, including tax, customs, and dispute resolution requirements
• Record legal agreement acceptance at checkout (IP address and timestamp retained as part of your order record)

Information Sharing

We do not sell, rent, or share your personal data with third parties, except as strictly necessary to fulfil your order or comply with legal requirements. This includes:

• Courier partners (DTDC, Delhivery, FedEx) — name and address for delivery
• Payment processors (Razorpay Software Private Limited, PhonePe Private Limited, PayPal) — payment details processed securely per PCI-DSS standards
• Customs and regulatory authorities — as required for international shipments
• Legal authorities — if required by law, court order, or to protect our legal rights

If you pay via EMI through Razorpay, your card number and bank-registered mobile number may be shared with the issuing bank solely for EMI eligibility verification. This is not used for any other purpose by Calcutta Records.

Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights as a Data Principal:

• Right to Access: Request a summary of the personal data we hold about you and the purposes for which it is being processed.
• Right to Correction: Request correction of inaccurate or outdated personal data.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations (e.g., GST, customs, and order records).
• Right to Withdraw Consent: Withdraw consent to marketing communications at any time without affecting the lawfulness of prior processing.
• Right to Grievance Redressal: Contact our Grievance Officer (details below) for any data-related concern.
• Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer. We will respond within 30 days of receiving your request. Note that certain data (order records, invoices, customs documents) must be retained for statutory periods regardless of erasure requests.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the following person is designated as our Grievance Officer for data-related matters:

Siladitya Roy
Grievance Officer, House of Avika Private Limited
[email protected]
Unit 17, 17th Floor, Aurora Waterfront, Plot 34/1, Block GN, Sector V, Salt Lake, Kolkata — 700091

Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

Cookies & Ad Tracking

We use cookies to track your activity on our website and to provide a better user experience. We also use ad tracking (remarketing) to show you relevant ads on other platforms. You can opt out of ad tracking by adjusting your browser settings or using browser extensions designed for this purpose.

Data Security

We use industry-standard security measures to protect your personal data, including encryption and secure servers. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security. In the event of a data breach that is likely to cause harm to you, we will notify you and the Data Protection Board of India as required by the DPDP Act, 2023.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order records, invoices, and tax-related data are retained for a minimum of 8 years as required under GST and income tax regulations. Marketing consent data is retained until you withdraw consent. You may request deletion of non-statutory data at any time.

Children's Privacy

Our website is not intended for persons under 18. We do not knowingly collect personal data from minors. Our products require entering into a contract, which is only lawful for persons aged 18 and above under the Indian Contract Act, 1872. If you believe we have inadvertently collected data from a minor, please contact our Grievance Officer immediately.

Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. By continuing to use our website after changes are posted, you accept the updated policy.