Shipping & Delivery

Shipping Options

We offer shipping across India and worldwide. For domestic orders we ship via DTDC and Delhivery. For international orders we use FedEx.

Dispatch Time

All orders are dispatched within 2–3 working days of payment confirmation. Once dispatched, you will receive a tracking number by email so you can follow your shipment.

Domestic Delivery (India)

Estimated delivery time within India is 5–7 working days after dispatch. Delivery times may vary depending on your location and courier availability. We ship to every corner of India — from metro cities to tier-2 and tier-3 towns.

Shipping charges are calculated at checkout based on the destination and weight of the order. Cash on Delivery (COD) is available across India.

International Shipping

We ship worldwide via FedEx. Processing takes 3–4 days, after which estimated delivery times are:

• United States — 10–25 days
• United Arab Emirates — 10–20 days
• United Kingdom — 12–25 days
• Canada — 12–30 days
• Australia — 12–30 days
• Rest of World — 6–30 days depending on destination

Shipping costs for international orders are calculated at checkout based on actual weight and destination. Any import duties or taxes imposed by the destination country are the recipient's responsibility.

Packaging

Every record is triple-packed in rigid cardboard mailers with bubble wrap and corner protection, labelled Fragile. We take the utmost care to ensure your records arrive in the same condition they left us.

Damage During Shipping

In the unlikely event that your order arrives damaged during transit, please contact us immediately. We will investigate and replace the item at no additional cost. Please retain all packaging materials and photographs of the damage.

Delivery Timelines & Delays

All delivery timelines stated on this page are estimates only, not guarantees. Actual delivery may vary due to courier partner capacity, public holidays, extreme weather, remote pin codes, customs clearance for international shipments, or vendor procurement delays for import orders.

Orders may occasionally be delayed due to circumstances beyond our reasonable control. We will proactively notify you of any significant delays affecting your order. Delivery delays do not entitle you to a cancellation or refund on confirmed orders, unless specifically provided under our Return & Cancellation Policy.

Shipping Serviceability & Pincode Embargo Policy

At Calcutta Records, we take every effort to ensure that your order reaches you safely and on time. However, courier serviceability may occasionally be affected by circumstances beyond our control, including temporary pincode embargoes, courier restrictions, natural events, operational disruptions, or temporary suspension of delivery services to a particular location.

1. Pincode Embargoes & Delivery Restrictions

If, after placing an order, your delivery pincode is found to be temporarily under an embargo or otherwise unserviceable by our regular courier partners, Calcutta Records will contact you regarding the available options.

A pincode may become unserviceable even after an order has been successfully placed if the courier partner subsequently imposes a temporary restriction on deliveries to that location.

In such circumstances, the order may be placed on hold until the pincode becomes serviceable again.

2. Store Credit in Case of Embargo

If delivery to your pincode is not possible due to a temporary courier embargo or service restriction, the order amount will generally not be refunded to the original payment method solely because of the embargo.

Instead, Calcutta Records may provide store credit equivalent to the eligible order value, which can be used for a future purchase from Calcutta Records.

The store credit will remain subject to the applicable terms communicated to the customer at the time of issue.

3. Brand New Items & Special Imported Pressings

For the following categories of products, we may offer an alternative shipping arrangement instead of issuing store credit:

• Brand New Items
• Imported UK Pressings
• Imported Japanese Pressings

For these products, depending on availability and shipping feasibility, Calcutta Records may:

• a. Ship the order through India Post, where postal service is available to the destination pincode; or
• b. Hold the order and dispatch it once the destination pincode becomes serviceable through our regular courier network.

The customer will be informed of the available option before any change to the shipping arrangement is made.

4. Responsibility for Courier Restrictions

Calcutta Records dispatches orders through third-party logistics and courier partners. While we make every reasonable effort to select an appropriate delivery service, temporary pincode restrictions, embargoes and courier service suspensions are outside our direct control.

Such restrictions should not be considered a failure by Calcutta Records to fulfil an order, provided that we make reasonable efforts to offer an alternative delivery arrangement or store-credit solution in accordance with this policy.

5. Customer Responsibility

Customers are requested to provide a complete and accurate delivery address, including the correct pincode and contact number, at the time of placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect pincode, or inaccurate contact information provided by the customer, additional shipping or reshipping charges may apply.

6. Changes in Serviceability

If a pincode becomes serviceable again after an order has been placed on hold, Calcutta Records may proceed with dispatch using an available delivery partner.

Customers may contact our support team to request an update on the status of an order affected by a pincode restriction.

7. Applicable Laws

This policy is intended to address situations involving courier service restrictions and pincode embargoes and shall be applied subject to applicable consumer protection laws and other applicable laws and regulations.

Calcutta Records reserves the right to determine the appropriate shipping or store-credit solution based on the circumstances of each order.

By placing an order on Calcutta Records, the customer acknowledges and accepts this Shipping Serviceability & Pincode Embargo Policy.

Wrong Item Sent

If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange to ship the correct item at no additional cost to you.