Cancellation and Refund Policy
1. Cancellations
- Customers may cancel their orders before we dispatch the items. Dispatch generally takes 2 days from the time of order placement.
- BRAND NEW items are not eligible for cancellation once dispatched unless they are damaged in transit.
- To initiate a cancellation, please email us at hello@calcuttarecords.com or call us at our contact number.
2. Refunds
- Eligibility for Refunds:
- Refunds are available if the item is damaged during transit.
- If the item’s condition does not match the description or grading provided, customers may return the item to us. After we check the returned item, we will offer a replacement or a refund.
- All items are non-refundable unless:
- They are broken during transit.
- They do not match the grading mentioned.
- The product received is not the same title or product as described.
- Return Shipping:
- Customers will have to report issues and claim refund within 7 days of receiving the order.
- Customers are responsible for self-shipping the item back to us. The shipping charges will be borne by the customer.
3. Refund Process
- Refunds are processed after the item is received and inspected if it is returnable. For non-returnable items, refunds are processed after our approval.
- Refunds will be credited back to the original payment method and typically reflect within 7 days.
- Please note that we may deduct shipping costs, payment gateway fees, and processing fees from the refund amount.
4. International Orders
- The same rules apply to international orders.
5. Exchanges
- Exchanges can be made for another item or store credit if the item does not match the conditions described or if it is damaged during transit.