At Calcutta Record Company, we take pride in the quality of our products and services. We make every effort to ensure that our vinyl records are accurately graded, and that they are properly packaged and shipped to our customers.
However, we understand that sometimes a product may not meet your expectations or may arrive damaged during shipping. In such cases, we offer a return policy as follows:
Damaged or Defective Items
If your vinyl record arrives damaged or defective, please contact us within 7 days of receiving your order. We will investigate the issue and, if necessary, offer a replacement or a refund.
If you receive an incorrect item, please contact us within 7 days of receiving your order. We will investigate the issue and, if necessary, offer a replacement or a refund.
We do not offer refunds for vinyl records once they have been purchased unless the product is completely damaged during shipping or a wrong item has been sent.
If you need to return an item, please contact us to obtain a return authorization. We will provide you with instructions on how to return the item. Please note that you will be responsible for the cost of return shipping unless the item is damaged or defective.
Condition of Returned Items
Returned vinyl records must be in the same condition as when they were shipped to you. They must be properly packaged to prevent damage during shipping.
Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If everything checks out, we will process your refund within 7 days.
Thank you for choosing Calcutta Record Company. If you have any questions or concerns about our return policy, please feel free to contact us.